Privacy Policy

This Privacy Policy describes how REACH OPTIMIZED LLC (“we,” “our,” or “us”) collects, uses, and shares information when you use our services, including when you opt-in to receive text messages or mobile alerts from us.

By using our website, mobile application, or opting into our text messaging service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

• Name
• Phone number (mobile)
• Email address
• Business name (if applicable)
• Consent to receive SMS communications (opt-in records)

b. Automatically Collected Data

• Device information
• IP address
• Browser type
• Geolocation (if enabled)

2. How We Use Your Information

• Send you transactional or marketing messages via A2P SMS or MMS
• Provide customer support
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud or misuse of our services

3. A2P Messaging & Consent

We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. By opting in to receive messages, you consent to receive automated and manual messages from us. Message frequency may vary.

No data from your opt-in to receive SMS/MMS text messages will be shared with third parties for marketing purposes.

Message and data rates may apply. Message frequency may vary. You can opt out at any time by replying “STOP.” For help, reply “HELP” or contact us at 410-888-0165 or start@reachoptimized.com.

We retain opt-in data and consent records to comply with applicable legal and regulatory requirements.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers (e.g., SMS gateway providers)
• Regulatory authorities, if required
• As part of a merger or acquisition

5. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law, including TCPA compliance (e.g., storing opt-in records for 4+ years).

6. Your Rights

California Residents (CCPA/CPRA):

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your privacy rights

Exercising Your Rights: Contact us at start@reachoptimized.com.

Colorado, Connecticut, Virginia, and Utah Residents:

• Access and correct personal information
• Delete your information
• Opt out of targeted advertising and profiling
• Appeal our decision regarding a privacy rights request

To exercise any of these rights, contact us at start@reachoptimized.com.

7. Data Security

We implement reasonable and appropriate safeguards to protect your personal data from unauthorized access, use, or disclosure. However, no system can guarantee absolute security.

8. Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected such information, we will delete it promptly.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with an updated effective date. We encourage you to review the policy periodically.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, contact us at:

• Email: start@reachoptimized.com
• Address: 1711 Woolford Lane, Gambrills, MD 21054
• Phone: 410-888-0165